MAIL ORDER INFORMATION
If there are any problems on our site please
contact us.
THANK YOU
WELCOME TO AUSTRAL HERBS MAIL ORDER SERVICE.
FOLLOWING ARE A FEW GUIDELINES TO HELP YOU WITH PURCHASES
PHONE: Australia (02) 6778 7357
Shop by phone. Just have your credit card
or other details handy.
FAX:
Australia (02) 6778 7352. You may choose to print out your order and fax to us,
EMAIL: herbs@australherbs.com.au
MAIL: Austral Herbs & Seeds, PO BOX 22, URALLA, NSW 2358 Australia
You may choose to print out your order and post to us.
SHOPPING: To purchase items simply select the ”Buy Now” button next to
the item you would like which adds the item to your cart. Items in the cart may be viewed at any time and changed. This is
done through the ‘Cart Contents’ button. When you have finished making purchases
follow instructions to the check out which takes you to our secure server for
payment.
PRICES: All our prices are in Australian Dollars (unless
otherwise noted)
CURRENCY CONVERSION:
We currently have three currencies set up in our online store. Australian, US
and Euro. To change between currencies please use the drop-down box in the
bottom right hand corner of the store.
DELIVERY: Please allow 1 week from receipt of order and payment.
PLEASE NOTE: Delivery is via Australia Post. We will do our best to fill orders
promptly, but if due to any unforseen circumstances with suppliers, there are
delays, we will contact you.
For delivery of urgent orders please let us know as we may be
able to help.
POSTAGE COSTS:
All orders regardless of size have
one flat rate postage cost of $8.25 including GST.
PAYMENT: Using our fully secure online purchasing facility. It is as simple as
selecting which payment options you choose and clicking on the appropriate
option. To send sensitive payment details across the Internet we use a secure
server which protects credit card details. Please note that all customer details
are treated with the utmost discretion and our mail order list will not be
provided to anyone else.
Your credit card is only processed in our office where details are secure.
We accept both Visa & Mastercard.
Credit cards are processed before orders are accepted, to confirm payment has
been made due to credit card fraud problems. Credit card fraud can not and will not be tolerated.
It undermines the
entire growth of the Internet and computer companies worldwide.
MONEY ORDERS, CHEQUES & BANK TRANSFERS:
Click on
your selection when choosing payment and print out your Order Confirmation.
Fax or Post the order with your payment.
We accept Cheques, Bank Cheque and Money Orders (from Australia Post)
For Bank Transfers
our account is: (Make sure you put your order number)
Austral Herbs
National Australia Bank, Walcha
BSB 082 885
Account 5774 53987
EXCHANGE POLICY: Notification of exchanges must be made and returned within 10
days.
NO
CLAIMS ARE ACKNOWLEDGED AFTER THIS TIME.
GUARANTEE: We take pride in our service. If for any reason you are dissatisfied,
please contact us.
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