Shipping & Delivery
We want your herbs, teas and spices to reach you quickly and smoothly. Hereās everything you need to know about how we ship, deliver and track your order.
Shipping & Tracking
Whereās my order?
Once your order leaves our warehouse, you can follow its journey using your tracking number.
- Youāll receive a shipping confirmation email with your tracking number.
- Enter your tracking number on the tracking page to see updates.
- Please allow some time for the carrier to scan and refresh tracking information.
If your tracking has not updated for a few days or appears unusual, contact our Customer Happiness team and weāll help locate your parcel.
Processing & Delivery Time
How long will my order take?
We break shipping into two parts: processing time and delivery time.
Order processing time
Our team generally picks, packs and prepares your order within 3ā5 business days.
Delivery time (after dispatch)
After your order has left our warehouse, delivery typically takes:
- Australia: approximately 2ā8 business days
- New Zealand: varies by location and carrier
Regional or remote areas may take slightly longer. Business days are Monday to Friday and exclude public holidays.
Shipping Options
For Australian orders, we offer:
- Free Standard Shipping on orders $150 and over
- $18 Flat Rate Standard Shipping on orders under $150
- Express Shipping calculated at checkout
Available shipping options will appear at checkout based on your delivery address.
Where we ship to
We currently ship to:
- Australia
- New Zealand
At this stage we do not ship to other countries.
Our Couriers
Who delivers my order?
We partner with reliable Australian carriers including:
- Australia Post
- StarTrack
- TNT
The best carrier is selected automatically based on your location, order size and service availability.
Delivery Issues
My order says ādeliveredā but I donāt have it
If your tracking shows "delivered" but you cannot find your parcel:
- Check around your property, mailbox, parcel locker or front entrance.
- Ask neighbours, housemates or building management in case they accepted it.
- If the parcel is still missing, contact our Customer Happiness team with your order number and tracking number so we can investigate.
My order is taking longer than expected
Occasionally a parcel may take a longer route than usual.
If your order is outside the expected timeframe or tracking has not updated for several business days, get in touch with us and weāll look into it for you.
Need help?
If you have any questions about shipping, tracking or delivery, reach out to our Customer Happiness team or use the contact form on our website. Weāre here to help ensure your order arrives safely.
